MS-CRM CTI Application

PCI's Computer Telephony Integration (CTI) for MS-CRM integrates your phone system with your MS-CRM applications.  Incoming phone calls automatically display an appropriate MS-CRM screen (e.g. contact or account) for the agent receiving the call.   CTI for MS-CRM integrates with major vendor PBX's supporting a CTI interface.   Our CTI interface is easily expanded to include an IVR system when a self service application is required.  A future option will include an out-dialing module.

MS-CRM CTI provides connectivity between telephone systems (e.g., PBXs/ACDs and desktop phone sets) and MS-CRM enabling applications to control telephone calls, receive call events, and track call activity.

Cost

Contact our Sales Representative to discuss your application.  Our CTI can easily be tailored to your requirements.

Architecture:  PCI's CTI for MS-CRM solution consists of a CTI process that is either resident on the MS-CRM server of on its own server depending on the system performance characteristics.  The CTI process interfaces with the CTI interface on your PBX.  If your PBX does not have a CTI interface, please contact your PBX vendor.

PCI's CTI for MS-CRM is based on Intel's NetMerge™ Call Processing Software that supports a wide range of PBX's, Switches, and ACD's.

Supported PBX / Switch / ACD's:  Refer to Intel's NetMerge™ Web Site.