MS-CRM Ready IVR System

PCI's VRS-3 IVR is a MS-CRM Ready Interactive Voice Response (IVR) System.  "MS-CRM Ready" means that VRS-3 can access the MS-CRM database structures allowing the IVR to communicate with your customers with minimum customer service agent intervention.  Our optional CTI interface presents to your customer agent information collected by the IVR, avoiding asking the caller the same questions they already answered.

Our MS-CRM Ready IVR will enhance your MS-CRM system providing improved self-service customer access to information via telephones.  And, IVR systems have an incredible ROI.  Contact are Sales Representative about how to calculate your ROI.

Refer to the VRS-3 IVR Product Description page on this web site for detailed information about our IVR system.

IVR's can enhance your customer interaction for both in-bound (callers) and out-bound (IVR calls) applications.  An example of a combined in-bound and out-bound application is viewed by selecting  - View Demo Script.

Typical in-bound and out-bound IVR applications are,

 

In-Bound Applications

Out-Bound Applications

Account inquiries and balance transfers Credit card and check payments by phone Credit card receipt authorizations Automated membership renewals Remote time and attendance Patient test results Employment verification Automated answering and transferring Insurance validation Prescription order/refill processing Payroll services Employee benefits enrollment and modifications Automated catalog purchases Donations by phone Check-In services employees, seniors, latch-key children Real-time inventory and shipment tracking Insurance information and claims processing Dealer location services Automated order processing Fax on demand/form requests Real estate property and lender information

Fax messages, letters, etc. Automated appointment confirmations Informational messages Surveys Past due notifications Status notifications Automated election polling Telesales messages Marketing campaign Voting reminders Wake up calls Daily medication reminders Fundraising Utility outage notifications Special offers Delivery or dispatch notifications Motivational messages