| Caller |
IVR |
MS-CRM |
|
Calls
IVR |
Speaks:
Hello. This is the
PCI MS-CRM IVR Demo System. Please enter your Account
Id.
|
|
|
Enters:
123456 |
Check
MS-CRM to verify Account Id
|
Account
Information |
|
|
Speaks:
Please enter your Password.
|
|
|
Enters:
11111111 |
Check
MS-CRM to verify Password
|
Password
|
|
(Main
Menu) |
Speaks:
Select 1 for Current Contract Expiration
2 for Contract Renewal
3 for Contract Copy
4 to Speak to a Representative
|
|
|
Enters:
1 |
Speaks:
Your current contract expires on April 8
.
Go
to Main Menu
|
Account Information
|
|
Enters:
2 |
Speaks:
You have chosen to renew your support contract for one additional year. If this is correct,
please press 1. If not, please press 2.
|
|
|
Enters: 1 |
Verifies Billing Information
Updates Account
Speaks:
Your support contract has been extended by an additional year. Your account will be billed appropriately.
Go
to Main Menu
|
Ordering System
Account Information
|
|
Enters:
3 |
Speaks:
Enter the fax number to which the contract should be sent
|
|
|
Enters: 2225551111 |
Verifies Fax Number
Fetches Contract
Speaks:
The support contract will be faxed to you shortly.
Go
to Main Menu
|
Product Literature |
|
Enters:
4 |
Redirects call to Customer Support Representative
Displays Customer Account Information to that Representative
Speak:
Please remain on the line. The first available Customer Support Representative will be
with you shortly.
|
Account Information
|
