Programming Concepts, Inc. (PCI)
is proud to announce that it has been named a VAR for
Invores Systems Inc.
and
will be using the Invores state-of-the-art telephony platform,
EXpress2.0, for interactive voice projects. PCI will also partner
with Invores to offer professional services for custom projects sold
by other Invores partners.
Invores Systems is the first in the industry to offer a
complete software platform that is standards-based for the
deployment of interactive voice web solutions. EXpress2.0 uses
speech recognition technology, which means that companies will be
able to offer self service options to their callers that will
closely simulate a conversation with a “real” service rep. Callers
will talk to EXpress2.0 applications, eliminating the
frustration often caused by pressing buttons on a telephone keypad
to navigate a complicated phone menu. In addition, the joint
PCI/Invores solution can deliver callers with information gathered
during the call to any desktop in the enterprise, creating a
seamless transition from self-service to assisted service.
Express2.0 is powered by VoiceXML applications, which has become the
standard for web driven speech applications. EXpress2.0 is the ideal
choice for companies looking to leverage the business logic of their
existing web infrastructure and extend it out to the telephone. The
impressive Returns on Investments seen over and over again by large
companies that have already deployed speech recognition for self
service can now be enjoyed by small and medium size companies.
“PCI is an ideal partner for Invores Systems because of their
deep experience not only with building solid transactional systems,
but also their experience with interactive voice applications,”
comments Tom Multer, President of Invores Systems. He continues, “Invores’
reseller strategy has been to seek out those partners who already
have an understanding of voice applications, as well as a
demonstrated desire to work with a standards based solution. We are
very pleased with our partnership with PCI.”
"From
PCI’s perspective, we needed to provide our IVR customers
state-of-the-art technology including speech recognition, VXML, and
VoIP SIP" states PCI's John Petraglia, "The Invores
Express2.0 platform satisfies these technical requirements. We
believe that this is a great match: Invores technology and PCI
system development building expertise. I am looking forward to a
long mutually beneficial relationship with Invores."
Programming Concepts, Inc. has been in business for 25 years
providing application programming for medium to large businesses.
PCI’s primary business segments are web enabled application
development, real time financial industry systems, telephony (IVR,
CTI, and Wireless), and a wide variety of commercial applications.
Invores Systems, Inc.
is a Long Island, New York firm focusing on the business to business
communications market with VoIP SIP and VoiceXML solutions.
