Programming Concepts, Inc. (PCI)
is proud to announce the formation of a strategic alliance with
Product Support Solutions, Inc. (PSS).
PSS is a leader in Service,
Maintenance and Support -- focusing on the Interactive Voice Response
and Call Center technology industry. PCI is a software
developer and integrator for IVR, CTI and Call Center systems.
Our services are complimentary and we intend to combine the
resources of both companies
to provide comprehensive telephony solutions to our customers.
PSS
specializes in
Nortel Periphonics VPS/is
support. PSS services are summarized as follows,
|
Product
Support Solutions, Inc. Services |
|
|
24x7x365 Support |
|
Training: VPS/is, vXML, Next Gen Systems |
|
|
New Hardware / Software Installs |
|
Preventive & Remedial Maintenance |
|
|
System Hardware / Software Upgrades |
|
Collateral Maintenance |
|
|
Application Maintenance (vocabs, grammars) |
|
Service Calls |
|
|
Online Docs |
|
Inventory Reports |
|
|
Backups |
|
Environment Changes |
|
|
Self-Help Tools |
|
Call Tracking |
|
PCI represents what Product
Support Solutions values in an ideal partner because of their
extensive experience in IVR, CTI and Call Center professional
services,
comments Scott Knutson, Vice-President of PSS. He continues,
"And, PCI's expertise with Nortel
Periphonics VPS/is application development and integration
services complements Product Support Solutions support service,
products and solutions.
"From
PCIs perspective, we need to complement our IVR professional
services with an outstanding hardware support company" states PCI's John Petraglia, "PSS
is that company with over 55 VPS/is support
customers and ex-Periphonics field engineers. We
believe that this is a great match. I am looking forward to a
long mutually beneficial relationship with PSS."
Programming Concepts, Inc. has been in business for 25 years
providing application programming for medium to large businesses.
PCIs primary business segments are web enabled application
development, real time financial industry systems, telephony (IVR,
CTI, and Wireless), and a wide variety of commercial applications.
Product Support Solutions, Inc.
is a worldwide provider for Legacy and
NextGen Interactive Voice Response Support and
Maintenance Services as well as Training, Consulting and System
Integration for leading Contact Centers (IVR, CTI, VOIP,
VoiceXML, SALT)
across all markets and verticals.
Visit the PSS web site at,
www.productsupportsolutions.com.
