ABLE Support

Support

System Configuration

Refer to the Configuration section.

Library PC Configuration

The recommended PC workstation is,

Pentium III or higher

17" monitor

Video resolution: 1024 x 768 minimum

Windows Vista, XP, 2000, ME, 98

Internet Explorer 6.0+, Firefox 1.5+

RAM: 128 Mbytes+

Problem Resolution

If you're experiencing a problem with ABLE™ please follow the directions below.

1. Check the ABLE™ Documents (Release Notes, Reference Guides especially the Help volume).

2. Write down as much information as possible about the problem, what you were doing when the problem occurred, and the configuration you are running on (Operating System version, ABLE™ version, etc.).

3. Your first line of support is your binder. Contact your binder and provide the gathered information.

4. Your binder sometimes needs the support of Programming Concepts, Inc., the ABLE developer. In that case, your binder may put you in contact with PCI. You can contact PCI, 9 to 5 EST, by one of the following methods.

Fill in the Problem Report Form

Send e-mail to: able_support@programmingconcepts.com.

Library Note: Problem Reports are sent to your binder unless previously approved by your binder.

Problem Report Form

When you submit your problem report, it will be entered into our database for tracking purposes. After an initial assessment by our Support Group, the resolution of the problem is assigned to a software engineer.

Please be as specific as possible when describing the problem.

What version of the software are you using?
Are you:
A Library
A Binder
What operating system are you using?
Other:
Please enter a brief one-line description of the problem:

(example: "Cannot underline words in a title.")
If the problem is reproducible, please list the steps required to cause it, leaving a blank line between steps:

(example: "1. Go to the Title Composition Screen. 2. Insert some text ...")

If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the
circumstances in which it occurred and the symptoms observed:

(note: it is much harder for us to fix non-reproducible bugs)
If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:

Please provide us with the following information in case we need to contact you:

Name:           
Library:        
Binder:         
Phone:          
Email:

We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.