IVR

Interactive Voice Response (IVR)

Programming Concepts, Inc. (PCI) is a development and sales company for Interactive Voice Response (IVR) systems. Voice response applications are fast becoming an integral part of business infrastructure, and PCI's background and experience make us an ideal partner to help provide integrated solutions to meet the challenges of improving customer care while reducing overhead and expenses.

PCI's technical expertise spans the spectrum of computing, software and network technology and topologies. We have provided products and services to both the Domestic and International marketplace both directly and through Value Added Reseller ventures.

IVR Application Development

PCI will develop your custom application for a variety of tools and platforms, including: Dialogic Corporation tools, Elix tools, Nortel/Periphonics PeriProducer systems, Windows 2000, Solaris, SCO Unix, and others.

IVR Systems

PCI will provide turnkey IVR systems to your specification. Examples of our integrated system solutions are:

VRS-3 System

PCI's highly customized IVR system based on Dialogic analog/digital voice cards,Windows 2000 and Elix development / runtime software. Port capacities ranging from 8 to 64+ ports. Larger distributed systems are available to suit any system requirement.

Nortel/Periphonics System

PCI is also a Nortel/Periphonics VAR. For over 25 years Periphonics has set the standard in voice processing by introducing the most advanced technology to industry and organizations of every size, of every kind. Periphonics' devotion to voice processing for over two decades has made them the technical and performance leader.