IVR Systems

Highlights

• Integrated Turnkey IVR Systems to your specification
• Expertise with Dialogic Corporation, Elix, and Nortel/Periphonics products
• Extensive experience with Windows 2000, SCO Unix, Solaris, SQL, client/server systems, networks, and telephony

PCI provides integrated IVR systems to your specification. Our experience with a wide range of platforms, operating systems, networks, telephony equipment, and IVR applications allows PCI to respond to your unique requirements.

Our experience with turnkey IVR systems include systems based on:

• Windows 2000, Dialogic Corporation, and Elix Telecom products
• Nortel/Periphonics systems, PeriProducer Tool, Sun Microsystem Workstations, and Solaris OS

An example of an IVR system recently developed is for international Telephone Company Repair Service Bureaus. The system allows customers and/or telephone company repair technicians to interface directly with Repair Service Center Systems via our IVR system.

Why PCI?

You require the following qualities from a vendor. Our technical expertise and business practices allow us to satisfy all of these qualities and more:

• Expertise with IVR development tools (e.g. Elix IVS, PeriProducer).
• Knowledge of a broad range of IVR applications.
• Confidence that we can do the job (especially off-site) within your tight schedule
• Confidence that we will be there to support and enhance the system.
• Reasonable cost.