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IVR Tech Spec
- Highly customized application
programs.
- Support over 90 telephone lines on a
single system with analog and digital (T1 and E1)
trunks. Larger port counts are available with a
distributed configuration.
- Utilizes Dialogic's voice cards and
Elix's GUI development tool and runtime
environment. The operating environment is Microsoft
Corporation's Windows 2000.
- International support including multiple
languages.
- Options: fault tolerance, voice
recognition, text-to-speech, voice messaging, paging,
fax, and web access.
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IVR Application
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Customized IVR applications to customer
specifications. Options include voice response,
paging, fax back, text-to-speech, automatic speech
recognition, web interface, and specialized host
computer/PBX interfaces.
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Components
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Windows 2000
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Multitasking, flexible and easy to program. Option
for SNMP support.
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Dialogic Voice Cards
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Highly integrated, DSP based, powerful, low cost
per channel, analog and digital (T1, E1, ISDN)
versions available. From 8 to 90+ ports are
supported with standard configurations. Larger
distributed systems are available to suit any
system requirement.
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Elix IVS Builder
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Comprehensive GUI (graphical user interface)
development tool for custom voice software
development (Option for customer use).
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Elix IVS Server
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A run time environment for executing IVS Builder
application programs.
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Trilogic
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Pentium CPU, rack mounted (optional), with Network
Interface Card, and modem (for support).
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Environment
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International
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Various countries in Europe, Latin America and
Asia/Pacific
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Signaling
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Analog: connects directly to analog loop
start telephone lines, DTMF (touchtone), Global
Dial Pulse Detection.
Digital: connects directly to a
channel service unit (CSU), digital service unit
(DSU), or to other network terminating equipment.
For D/240SC-T1 systems the CSU chosen must support
the D4 or ESF (within ISDN) superframe format.
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Referrals
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Hook-flash (standard two-line transfer).
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Host Interfaces
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Serial, TCP/IP (Serial and LAN)
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Operational
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Fault Tolerant
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Fault tolerant architecture for automatic recovery
from a single point of failure. Ports available
during the failure mode may be reduced depending on
the specific configuration. (Option)
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Central Control
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Central site for maintenance, support, and control
of the IVR remote site. This service includes the
Elix IVS SNMP Watchdog for the IVR components,
Windows 2000 SNMP for workstation and network
components, and central site computer system (if
required). (Option)
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Remote Support
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Remote dial-up access for online support of the
system, downloading script updates, and software
enhancements.
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Additional Options
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Custom configurations, internationalization, voice
recognition, text to speech, fax, voice messaging,
web access, and paging.
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