Programming Concepts, Inc.: About Us

VRS-3 - Interactive Voice Response System

PCI's Voice Response System, called VRS-3, is our third-generation VRS system. It is a sophisticated system capable of satisfying diverse customer requirements. The product is based on state-of-the-art technology that can be easily changed to quickly meet the demands for sophisticated voice response systems.

The VRS-3 system is a transaction processing system allowing users to interface to a central system using voice and touch tone phones. It can be thought of as a typical office voice response system with additional capabilities for handling specific transactions.

Highlights

Industry standard state-of-the-art components
Up to 96+ analog and digital voice ports (using Intel Dialogic Corporation voice cards)
Highly customized
Large distributed configurations with central site monitoring and maintenance
Elix's IVS application tools and run-time environment
PC based systems: rack-mounted or PC server
MS-Windows 2000 Server
GUI Administrator program for modifying parameters (e.g. host time out, referral number, user id's, etc.)
Voice mail support
Windows setup program for application program upgrades and enhancements
Comprehensive user guide and integrated online help
International support including multiple languages
Options: fault tolerance, speech recognition, text-to-speech, voice messaging, paging, fax, and web access.
Customized for Client
- Caller Menu
- Legacy System Integration
- Reports

VRS-3 Technical Specification


IVR Application
Custom Development	Customized IVR applications to customer specifications. Options include voice response, paging, fax back, text-to-speech, automatic speech recognition, web interface, and specialized host computer/PBX interfaces.

Components
Windows 2000	Multitasking, flexible and easy to program. Option for SNMP support.
Dialogic Voice Cards	Highly integrated, DSP based, powerful, low cost per channel, analog and digital (T1, E1, ISDN) versions available. From 8 to 90+ ports are supported with standard configurations. Larger distributed systems are available to suit any system requirement.
Elix IVS Builder	Comprehensive GUI (graphical user interface) development tool for custom voice software development (Option for customer use).
Elix IVS Server	A run time environment for executing IVS Builder application programs.
Trilogic	Pentium CPU, rack mounted (optional), with Network Interface Card, and modem (for support).

Environment
International	Various countries in Europe, Latin America and Asia/Pacific
Signaling	Analog: connects directly to analog loop start telephone lines, DTMF (touchtone), Global Dial Pulse Detection. Digital: connects directly to a channel service unit (CSU), digital service unit (DSU), or to other network terminating equipment. For D/240SC-T1 systems the CSU chosen must support the D4 or ESF (within ISDN) superframe format.
Referrals	Hook-flash (standard two-line transfer).
Host Interfaces	Serial, TCP/IP (Serial and LAN)

Operational
Fault Tolerant	Fault tolerant architecture for automatic recovery from a single point of failure. Ports available during the failure mode may be reduced depending on the specific configuration. (Option)
Central Control	Central site for maintenance, support, and control of the IVR remote site. This service includes the Elix IVS SNMP Watchdog for the IVR components, Windows 2000 SNMP for workstation and network components, and central site computer system (if required). (Option)
Remote Support	Remote dial-up access for online support of the system, downloading script updates, and software enhancements.

Additional
Options	Custom configurations, internationalization, voice recognition, text to speech, fax, voice messaging, web access, and paging.