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IVR & CTI Development Services
Programming Concepts, Inc. (PCI) is a development and
sales company for Interactive Voice Response (IVR) and Computer
Telephony Integration (CTI) systems.
PCI has successfully deployed over 40 IVR
& CTI systems on the following platforms,
Highlights
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Over 40 IVR & CTI systems
deployed
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PeriPro
& VRAM: Custom development
and enhancement expertise with over 30 successful PeriProducer applications for Nortel/Periphonics
systems.
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Certified Nortel / Periphonics System Analysts and Programmers
on staff
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Expertise with
Invores EXpress 2.0 VoIP SIP, Speech
Recognition, vXML Telephony Platform
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Dialogic & Elix: System and application
development expertise with over 10 successful deployments
internationally.
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Telephone Company Infrastructure Systems:
Extensive experience with telco systems including
repair bureau systems, expert diagnostic systems, work
force management, fiber/wire management, digital
switch interfaces, and central office testing.
Telephony Systems Development
Programming Concepts, Inc. (PCI) has successfully developed
numerous telephony systems for IVR, CTI, telephone company,
and wireless communication applications. PCI will develop
your custom application for a variety of tools and
platforms, including: Dialogic tools, Elix
tools, Nortel/Periphonics PeriProducer systems, Invores Solaris, SCO
Unix, Windows 2000, and others.
We have developed over 40 IVR/CTI applications programs,
including:
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Store Locator Systems
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Fare quotation system for a major international airline
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Stock quotation / portfolio processing for several major brokerage firms
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Utility company interactive information system
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Benefits filing and status system for state unemployment agencies
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Warehouse inventory system for interactive stock information
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Shipping company system for interactive shipping information
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International telephone repair bureau trouble reporting
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Telephone banking
applications
IVR Systems
PCI will provide turnkey IVR systems to your specification.
Our integrated system solutions are:
VRS-3 System
PCI's highly customized IVR system based on Dialogic
analog/digital voice cards, Windows 2000 and Elix
development / runtime software. Port capacities ranging
from 8 to 64+ ports. Larger distributed systems are
available to suit any system requirement.
VRS-4 System
PCI's state-of-the-art IVR system
utilizing the Invores EXpress 2.0 VoIP SIP, Speech
Recognition, vXML Telephony Platform
Nortel/Periphonics System
PCI is a Nortel/Periphonics
application developer. For over 25
years Periphonics has set the standard in voice processing
by introducing the most advanced technology to industry
and organizations of every size, of every kind.
Periphonics' devotion to voice processing for over two
decades has made them the technical and performance
leader.
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